Community Connection Score
A simple score that shows how well connected your business is to its customer community and how it compares to similar businesses in your sector.
The Connection Audit
Before you fix anything, you need to see everything.
A lightweight review of your business that identifies the quick wins hiding in your customer relationships and shows you exactly where to start.
Book your audit →The Audit
A fresh set of eyes on your business in 48 hours.
The Connection Audit is designed for business owners who know something is not working but are not sure exactly what. Maybe foot traffic has dropped. Maybe loyal customers are coming in less often. Maybe you just have a gut feeling that something has shifted.
The Connection Audit gives you answers fast. We review your current customer situation, identify where the gaps between your business and your community are forming, and deliver a short, sharp report with your top three quick-win opportunities.
No long wait. No complex setup. Just a fast, honest picture of where you stand and what to do first.
Deliverables
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Fast intelligence. Clear direction.
Gap Analysis
We identify the points where your customer experience creates distance instead of loyalty, including moments costing you repeat visits.
Three Quick-Win Opportunities
Three specific, immediately actionable opportunities ranked by ease of implementation and expected impact.
15-Minute Debrief Call
A focused call with your Navi team member to walk through the findings and answer questions before you take action.
Best Fit
Right for you if any of these sound familiar.
You have noticed customers coming back less often but do not know why.
You want to improve your customer experience but do not know where to start.
You are opening a new location and want to understand your community before you launch.
You have tried other tools and found them too complicated or too expensive.
You just want a fast, honest outside perspective on your business.
Start Here
See where connection is slipping and what to do first.
A focused review with practical findings delivered in 48 hours.
Book your audit →- Community Connection Score
- Customer experience gap analysis
- Three ranked quick-win opportunities
- 15-minute debrief call
Questions
Frequently asked questions
How is this different from the Connection Report?
The Connection Audit is faster and lighter. It gives you a quick directional picture using existing information about your business. The Connection Report is a deeper engagement that includes live customer feedback collection and a co-created action plan.
Do I need to have customer data already?
No. The audit works from your intake form responses and any publicly available information about your business. No prior data collection is required.
What happens after the audit?
You can act on your quick wins immediately. Many clients follow up with a full Connection Report or start The Rhythm Subscription for ongoing intelligence. There is no obligation.