Customer Sentiment Analysis
A breakdown of what your customers are feeling, what they love, what frustrates them, and what would make them come back more often.
The Connection Report
Your customers are talking. This is how you listen.
A deep-dive intelligence report that uncovers what your community is really experiencing and gives you a co-created action plan to respond.
Book your Connection ReportThe Report
Not just data. A story with a plan.
The Connection Report is Navi's flagship service. We go deep into your business, your customers, your feedback, and your performance data. We come back with a report that does not just tell you what is happening. It tells you why it is happening and exactly what to do next.
Every report is written in plain language. No jargon. No dashboards to figure out. Just clear, honest intelligence about the community your business depends on.
Deliverables
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Everything you need. Nothing you don't.
Performance Snapshot
A clear picture of how your business is performing across revenue, foot traffic, retention, and key service metrics.
Retention Risk Report
We identify the customers who are at risk of leaving before they do and show you exactly which ones need attention first.
Co-Created Action Plan
A prioritised plan of three to five specific actions built with your business context in mind, not a list we hand you and walk away from.
Best Fit
Built for businesses that run on relationships.
The Connection Report is designed for independent service businesses such as spas, salons, restaurants, fitness studios, and retail shops that want to understand their customers better but do not have the time, budget, or technical team to figure it out alone.
If you have ever wondered why a loyal customer stopped coming back, this report will tell you.
Ready to Join
Turn customer signals into your next clear move.
Once-off. Delivered within 7 business days.
Book your Connection Report →- Full customer sentiment analysis
- Business performance snapshot
- Retention risk identification
- Co-created action plan
- 20-minute debrief call with the Navi team
Questions
Frequently asked questions
How long does it take?
Your Connection Report is delivered within 7 business days of your onboarding call.
Do I need any technical skills?
None at all. We set everything up. You just run your business as normal.
What happens after the report?
Many clients move to The Rhythm Subscription to receive monthly Connection Reports and stay connected to their community over time. There is no obligation to do so.
Is my customer data safe?
Yes. We operate under a signed POPIA-compliant data processing agreement with every client. Your data and your customers' data is never shared with any third party.